Alma Resort to reopen with qualified staff, innovative tours and solar energy implementation

The 30-hectare Alma Resort in Vietnam will reopen on the 15the January, with qualified staff thanks to their partnership with the Australian company Typsy, a global digital hospitality training platform, and with the complex also offering customers innovative “Back of House” tours and contactless communication.

Alma Resort is located on Vietnam’s nascent Cam Ranh Peninsula, opposite Long Beach. On reopening the resort after an eight-month shutdown caused by the COVID-19 resurgence in Vietnam, Alma Managing Director Herbert Laubichler-Pichler said: The gift that keeps on giving. Yet since Alma’s debut in late December 2019, we, and no one else in the world, have experienced something like a roller coaster ride, with all the hitches of the tourism industry as we faced three major blockages.

Since the station closed on the 16the In May, Laubichler-Pichler said his team had been busy developing a host of new capabilities and services in preparation for the reopening, ranging from starting a large solar power project and in-depth training in the development of a “back of house” tour and improvement of the very own mobile application.

During the shutdown, Alma, a member of Preferred Hotels, appointed a sustainability manager to oversee three new staff sustainability committees focused on ‘green products’, ‘innovation and solutions’ and ‘partnerships’ , through means such as waste segregation, tree planting, paperless solutions, education and more.

Implementing a solar power project considered the most ambitious to date for a hotel in Vietnam is a central part of the independently owned and operated resort’s sustainability effort. Involving the installation of 5,634 solar panels totaling 12,500 square meters across the station, it is estimated that the project will supply nearly half of the station’s energy needs and reduce its carbon dioxide (CO2) emissions by up to 72,670 tonnes over a 25-year period. .

To retain and motivate its staff, Alma has partnered with Australian company Typsy, a global digital hospitality training platform, to “upgrade the skills” of hundreds of its hotel workers. Learners are encouraged to explore their interests, develop skills to help with internal promotion and career progression, and gain industry-recognized qualifications through the library of ‘Netflix-style’ hospitality training videos. from Typsy by industry experts.

Alma managers also studied the six courses of eCornell’s four-month management accounting certification program, equipping them with tools to develop key performance indicators (KPIs) and reporting systems to improve performance. managers and units across the organization.

Another example of how Alma has struggled to think ‘outside the box’ during closing is the one-hour ‘Back of House’ tour available at reopening to guide guests through the gears. of the complex. Tour stops include the pastry room, staff canteen, engineering workshop, loading dock, laundry and uniform rooms, electric buggy station, generator station, central air conditioning plant, water treatment plant and CCTV room and fire panel.

Offering contactless communication with customers and staff in real time, Alma also recently updated its mobile app to inaugurate a payment gateway, allowing customers to pay their bills cashless through the app, as well as access real-time weather information. -time due to the installation of a live weather camera on the stretch of the seaside resort of Long Beach.

Other changes included the doubling of the size and capacity of the kitchen of the Atlantis beachfront restaurant, which specializes in fresh and local seafood, and the introduction of a gourmet family barbecue and a roadside cafe to meet the insatiable thirst for caffeine of local traffic.

The team is also preparing the station for Tet on 1st February will be marked by a six-day program filled with cheerfulness such as traditional games and competitions, an outdoor cinema on the beach, kite competitions, lively chants and more. The large entrance hall will be transformed into a traditional “Village du Têt” with huts full of snacks and drinks.

Laubichler-Pichler added “We are cautiously optimistic for 2022 for a tourism industry that has been brought to its knees by the pandemic. Things will gradually improve, but it will be time before tourism numbers return to the levels of demand we saw after Vietnam’s first lockdown, if not the second lockdown for that matter. “

With fully vaccinated staff who are regularly tested for COVID-19, Alma has implemented a series of strict health and safety measures to combat COVID-19. For more information, please visit

For more information, please visit

Top of the image: Eight months after Alma’s closure, caused by the resurgence of COVID-19 in Vietnam, the 30-hectare complex will reopen on the 15the January; Image above: Offering contactless communication with customers and staff in real time, Alma has also recently updated its mobile app

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