Group of travelers slam hotel cancellation excuses

Hotels canceled travellers’ bookings – telling them they had been double-booked – to prevent them from hosting weddings or other family events, the Irish Travelers Movement has claimed.

Common hotel excuses include double-booking, staff member error or non-availability at the venue – excuses that don’t apply when a non-traveler applies for the same dates, said the Irish Traveler Movement.

The group said it asked non-travelers to call hotels to verify “through a malpractice investigation”.

Hotels canceled travellers’ bookings – telling them they had been double-booked – to prevent them from hosting weddings or other family events, the Irish Travelers Movement has claimed. Photo: Shutterstock

In one case in 2019, a woman on the trip whose daughter was to be married booked a wedding venue for 150 guests which was canceled with a week’s notice, ITM said. The hotel canceled the wedding apologizing that there had been a mistake resulting in a double booking.

However, the family attests that when booking, all booking requirements were clear and the deposit paid well in advance,’ the group said.

He said this issue “is a constant finding when hotels take a reservation and later find out the person is a traveler.”

Hotel
Common hotel excuses include double-booking, staff member error or non-availability on the site – excuses that don’t apply when a non-traveler applies for the same dates, the hotel said. ‘ITM. Photo: Shutterstock

ITM and the Irish Human Rights and Equality Commission are calling for an amendment to the Liquor Act which would move discrimination cases currently before the District Court to the Community Relations Commission employment, where payments to victims of discrimination are greater.

The WRC would also lighten the burden of proof and guarantee anonymity to claimants. The IMT said there was a lack of understanding among district court judges of equality legislation, as well as “biases in legal areas”.

He said nearly every case brought to the district court over the past five years has been dismissed. In 2017, 90% of Travelers said they had experienced discrimination and of these, 53% of pub staff, 51% of hotel staff and 43% of nightclub/club staff, the group said.

Hotel
The group said it asked non-travelers to call hotels to verify “through a malpractice investigation”. Photo: Shutterstock

Earlier this month, the Industrial Relations Board found that a hotel in Cork had discriminated against three travellers, including a grandmother, by refusing them a night in the hotel after insisted that they pay by credit card.

He ordered the Charleville Park Hotel & Leisure Club to pay a combined €16,000 to the three for discriminating against them under the Equal Status Act.

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